Terms of service

Last Updated: April 8th, 2014

Welcome to Game Analytics!

Thanks for using our analytics products and services (“Services”). The Services are provided by GameAnalytics (“GA”), located at Refshalevej 147, 1, 1432 Copenhagen, Denmark. By using our Services, you (“Customer”, “User”) are agreeing to these terms. Violation of any of the terms below will result in the termination of your Account. You agree to use the Service at your own risk. Please read them carefully. GA reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: www.gameanalytics.com/terms.html



If you are using or opening an account on the Services on behalf of a company, entity or organization (each a “Subscribing Entity”), then you represent and warrant that you: (i) are an authorized representative of that Subscribing Entity with the authority to bind such entity to these Terms and (ii) agree to be bound by these Terms on behalf of such Subscribing Entity.

In order to use the Services, you must be the age of majority in your jurisdiction and fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms and to abide by and comply with these Terms. You represent that you meet the eligibility requirements in this section of the Terms. In any case, you affirm that you are over the age of 18.

1. Account Terms

  • You must provide your legal full name, a valid email address, and any other information requested during your registration in order to complete the signup process.
  • Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you like.
  • You are responsible for maintaining the security of your account and password. GA cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all Data or Content posted, and activity that occurs under your Studio account (even when Data or Content is posted by others who have access to your studio account).
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Pricing Terms

GameAnalytics Accounts

A GameAnalytics account allows you to track an unlimited amount of data events per month free of charge. GameAnalytics reserves the right to terminate Free Accounts at any time, with or without notice. Without limiting the generality of the foregoing, if a Free Account is inactive for ninety (90) days, then GameAnalytics may delete any or all of Your Files without providing additional notice.

Cancelling Your Account

Your GameAnalytics Account will continue in effect unless and until you specifically request the cancelling of your account.

You may cancel your GameAnalytics Account at anytime, and cancellation will be effective immediately. If you wish to cancel your account you may do so by submitting a request to GameAnalytics support at support@gameanalytics.com or support.gameanalytics.com/hc/en-us/requests/new


The usage of the GameAnalytics Service is currently free of charge. However, GA reserves the right to add new fees and charges in the future. Advance notice of these changes will be given by email.

3. Security

(a) Personal Security. You shall protect your passwords and take full responsibility for your accounts for the Service. You are solely responsible for any and all activities that occur under your account. You agree to notify GA immediately upon learning of any unauthorized use of your account or any other breach of security.

(b) Service Security. You are prohibited from violating, or attempting to violate, the security of the Services. Any such violations may result in criminal and/or civil penalties against you, as well as the termination of your privilege to use the Services, at GA’s sole discretion. GA reserves the right to investigate any alleged or suspected violations and, if a criminal violation is suspected, refer such suspected violation to the appropriate law enforcement agencies and cooperate fully with such investigations, including, but not limited to, the disclosure of any or all of your activities on or related to the Services.

4. License granted to you

With this Agreement, GameAnalytics hereby grants you a nonexclusive, limited, non-transferable, revocable and non-sublicensable license to use and access the GameAnalytics Service via our online reporting Website. The Service allows you to analyze data collected by the SDK and/or the API. You may implement our Services by using our API or by using a GameAnalytics SDK in your mobile games. All data collected must consist of non-personally identifiable information regarding the behavior and usage patterns of users on your and/or other mobile game applications.

The collection of User Data is subject to terms of GameAnalytics Privacy Policy available at http://www.gameanalytics.com/privacy.html (or such other URL as GameAnalytics may provide). These Terms of Service do not grant the right to you, and you shall not modify the SDK, or decompile, reverse engineer or otherwise attempt to derive the source code for any of the Service.

5. Data submitted to the Services: Rights granted by you to GameAnalytics

(a) User Data. "Data" means any data that you may submit to the portion of the Services comprising the GameAnalytics web platform designed to facilitate processing of data and related services for the purpose of deriving analytical results from the processing of such submitted data via such portion of the Services pursuant to a free or paid plan.

(b) Rights to Data. You agree, represent, and warrant that any Data you upload or transmit to or through the Services is truthful, accurate, not misleading and offered in good faith, and that you are the owner or otherwise have all rights, licenses, permissions, and authorizations necessary to upload or transmit the Data to the Services and grant the rights to the Data or Content as set forth in these Terms. If you are not the copyright owner of or are not fully authorized to grant the rights set forth herein in all of the elements of the Data you intend to upload or transmit to or through the Services,then you must not upload such Data or Content to the Service.

(c) Retention of Your Intellectual Property Rights. By uploading or otherwise providing Data or Content to the services you are not surrendering any intellectual property rights that you may have in your Data or Content. Rather, you are merely granting gameanalytics a license pursuant to the provisions of these terms. You will continue to own, to the extent of your existing rights, all of your Data or Content.

(d) License Grants. You grant us a non-exclusive, non-transferable right to access and use the Data for the purpose of making available the Services, and you grant us the right, for any purpose, to collect, retain, use, and publish in an aggregate manner, subject to the terms of its Privacy Policy located at www.gameanalytics.com/privacy.html (or such other URL that GameAnalytics may provide), information collected in your use of the Services. You will not (and will not allow any third party to) use the Services to track or collect personally identifiable information of end users, nor will you (or will you allow any third party to) associate any data gathered from your application(s) with any personally identifying information from any source as part of your use (or such third parties' use) of the Services. You agree that you have and will abide by a privacy policy that complies with all applicable laws and industry standards and that you will comply with all applicable laws relating to the collection of information from end users of your Services.

You must post a Privacy Policy. That policy must (i) provide notice of your use of a tracking pixel, agent or any other visitor identification technology that collects, uses, shares and stores data about end users of your Services and (ii) contain a link to GameAnalytics's Privacy Policy and/or describe GameAnalytics's opt-out for the Analytics Service to your end users in such a manner that they can easily find it and opt-out of the Analytics Service tracking. The opt-out is specific to GameAnalytics activities and does not affect the activities of other analytics providers that you use.

If an end user opts-out, GameAnalytics will stop tracking data for the device identified by the provided MAC address and/or device identifier going forward. The Analytics Service tracking will stop across all Services within the reach of GameAnalytics. You agree to obtain all end-user consents required by applicable law before you use the Services.

You agree that you will not use the Service in connection with any application labeled or described as a "Kids" or "Children" application and will not use any Service (i) in connection with any application, advertisement or service directed towards children, (ii) to collect any personal information from children.

(e) Waiver of Rights. By uploading to the Services you waive any rights to prior inspection or approval of any marketing or promotional materials related to such . You further waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with your use of the Services or any (or any portions thereof) you provide on or through the Services. To the extent any moral rights are not transferable or assignable, you hereby waive and agree never to assert any and all moral rights, or to support, maintain or permit any action based on any moral rights that you may have in or with respect to any you upload to the Services, during the term of these Terms. You expressly release GameAnalytics and all of its agents, partners, subsidiaries, affiliates, licensees, successors, and assigns from any and all claims, demands, liabilities, or causes of action, whether now known or unknown, for defamation, copyright infringement, violation of moral rights, and invasion of the rights to privacy, publicity, or personality or any similar matter, or based upon or relating to the use of your user content.

(f) Confirmation of Rights. GameAnalytics reserves the right to demand confirmation from you in writing of all authorizations, licenses, permissions, and consents obtained by you (if any) with respect to any third-party materials embodied in Data or Content you upload to or transmit through the Services. If you fail to provide us with such confirmation upon request, we reserve the right to remove any or all of your Data from the Services and to suspend or terminate your account with GameAnalytics. We will have no liability to you for any actions taken by us pursuant to this.

(g) Representations and Warranties with Respect to Data. By uploading or transmitting Data or Content to or through the Services, you hereby represent and warrant to GameAnalytics that (a) you have obtained all necessary rights, permissions, authorizations, licenses, and clearances to grant the licenses and rights set forth in these Terms with respect to such Data or Content and (b) the use of such in a manner consistent with these Terms will not (i) infringe the rights of any third party, including copyright, trademark, patent and other intellectual property rights or other protected rights, such as the rights of privacy or publicity, or (ii) require GameAnalytics or any Third Party Site on or through which the Services are made available to pay any fees of any kind to any third party.

6. Customer References

If you use a GameAnalytics Service that we provide free of charge, you agree that we may display your company name, trademarks or logos and app images on our customer reference page or otherwise as necessary to provide the Service.

7. Indemnification

You agree to indemnify, defend and hold harmless GameAnalytics and its parent, subsidiaries, affiliates, investors, sublicensees or any related companies, licensors and suppliers, and their respective directors, officers, employees, agents, representatives, contractors and assigns and other GameAnalytics users who use any Data or Content User Materials you upload to or make available on the Services, from all damages, injuries, liabilities, costs, fees and expenses (including, but not limited to, attorneys’ fees and court costs) arising from or in any way related to: (1) your use or misuse of the Services; (2) your Data or Content User Material, including GameAnalytics’s or any user’s use of your Data or Content User Material consistent with these Terms;

(3) your breach or other violation of these Terms, including any representations, warranties and covenants herein; or (4) your violation of (a) Trademarks. All trademarks, service marks, logos and trade names on the Services, whether registered or unregistered, are proprietary to GameAnalytics or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent of the appropriate owner thereof.

8. Limitation of liability

In no event will gameanalytics or its officers, directors, licensors or suppliers be liable to any party for any direct, indirect, special or other consequential damages arising out of or in connection with: (1) the use or access of or inability to use or access the services; (2) any products advertised, promoted or displayed on the services; and (3) content (including data) made available through the services, in each instance, including, without limitation, any lost profits, business interruption, or otherwise, whether based in tort, contract or other legal theory, even if GameAnalytics or its licensors or suppliers are expressly advised of the possibility of such damages. in no event shall GameAnalytics or its licensors or suppliers be liable in the aggregate for any damages incurred by you that exceed the amount paid by you to GameAnalytics in the 3 month period immediately preceding the date the cause of action arose.

9. Termination

GameAnalytics reserves the right to discontinue offering the Service or to modify the Service at any time in its sole discretion. If you are dissatisfied with any aspect of the Service at any time, your sole and exclusive remedy is to cease using it. Notwithstanding anything contained in this Agreement to the contrary, GameAnalytics may also, in its sole discretion, terminate or suspend your access to the Service at any time.

Upon any termination of this Agreement, GameAnalytics will cease providing the Service, and you will promptly delete all copies of GameAnalytics’s Services SDK code from your mobile game or games and certify in writing to GameAnalytics as to such deletion within seven (7) business days of such termination.

10. Jurisdiction

The formation, construction and interpretation of this Agreement, and your use of the Service, shall be controlled by the laws of Denmark, giving no effect to choice of law provisions. Any dispute relating to this Agreement shall be subject to the exclusive jurisdiction of the laws of Denmark, and any such dispute shall be settled by the Danish Maritime and Commercial Court (“Sø- og Handelsretten”) in Copenhagen as the accepted venue. If the Danish Maritime and Commercial Court refuse to hear the dispute, it shall be settled by the City Court of Copenhagen. You hereby irrevocably and unconditionally submit to the personal jurisdiction and exclusive venue of these courts.